Your complete IT department. We handle everything from helpdesk support to strategic planning, so you can focus on your business.
Simple.Tech serves as your full-service IT department, managing every aspect of your technology infrastructure. From daily helpdesk support to long-term strategic planning, vendor coordination, and security management, we handle it all with predictable monthly costs and senior-level expertise.
Unlike traditional managed service providers who use tiered support systems with junior technicians, every client works directly with our senior engineers. This means faster problem resolution, better strategic guidance, and technology decisions informed by deep experience.
When it comes to managing your technology infrastructure, you have three primary options. Here's an honest comparison of what each actually costs and delivers.
| Category | Full-Time IT Hire | Simple.Tech Managed IT | Traditional MSP |
|---|---|---|---|
| Annual Cost |
$85,000 - $120,000
Breakdown:
Salary: $70K-$95K Benefits (30%): $21K-$28K Training & certs: $2K-$5K Tools & software: $3K-$6K |
$42,000 - $84,000
Breakdown:
Monthly service: $3,500-$7,000 No benefits overhead All tools included Team of senior engineers |
$48,000 - $96,000+
Breakdown:
Monthly fee: $4,000-$8,000 Plus 25-40% markup on all software/hardware Project fees often extra Actual costs often higher than quoted |
| Expertise Level |
— Limited to one person's skillset — Knowledge gaps in areas outside their background — No backup when on vacation or sick |
✓ Team of senior engineers (10+ years each) ✓ Broad expertise across security, cloud, infrastructure ✓ Always available - no single point of failure |
✗ Tiered support (junior techs first contact) — Senior engineers only after escalation — Different technicians each interaction |
| Availability & Access |
✓ Immediate (when available) ✗ But no coverage during PTO, sick days, or after hours ✗ Issues can wait days if on vacation |
✓ Direct access to senior engineers ✓ After-hours support available ✓ Coverage 365 days/year |
— Initial contact through helpdesk queue — Complex issues require escalation process Varies widely by provider and plan tier |
| Problem Resolution |
— Dependent on individual's experience ✗ May need to research unfamiliar issues ✗ No peer review or second opinions |
✓ Senior engineer on first contact ✓ No escalation delays ✓ Team collaboration on complex problems |
✗ Junior tech attempts resolution first ✗ Escalation delays common Eventually gets to someone who can fix it |
| Strategic Planning |
✓ Knows your business intimately — Limited exposure to alternative approaches ✗ May not know what's possible/available |
✓ Experience across multiple industries ✓ Exposure to diverse solutions ✓ No vendor bias in recommendations |
✗ Biased toward solutions they resell ✗ May recommend expensive options for commission — Strategic planning often superficial |
| Vendor Management |
✓ Direct relationships with vendors ✗ Limited negotiating power ✗ Handling vendor issues takes time from other work |
✓ You maintain direct vendor relationships ✓ We manage coordination and escalations ✓ No markup - you get best pricing |
✗ Vendors accounts often in MSP's name ✗ 25-40% markup on everything ✗ Creates lock-in and dependency |
| Scalability |
✗ Overwhelmed as company grows ✗ Need to hire additional staff at growth stages Works for 15-30 employees, struggles beyond that |
✓ Scales seamlessly from 10 to 100+ employees ✓ No hiring/training delays ✓ Team grows with your needs |
✓ Can handle growth ✗ But costs increase disproportionately Often add fees as you scale |
| Coverage Risk |
✗ Single point of failure ✗ No coverage when on PTO (3-4 weeks/year) ✗ If they quit, you're scrambling |
✓ Team coverage - no gaps ✓ 365-day availability ✓ No dependency on single person |
✓ Team coverage available — But may get different tech each time — Consistency varies |
| Cost Transparency |
✓ Completely transparent ✓ You know exact salary and benefits Predictable annual costs |
✓ Clear monthly fee ✓ Detailed invoices ✓ No hidden markups ✓ Direct vendor pricing on all software/hardware |
✗ Vague invoices ("Professional Services") ✗ Hidden markups on products ✗ Actual costs hard to track ✗ Surprise charges common |
| Flexibility & Independence |
✓ Complete control ✓ Own all vendor relationships But you're responsible for everything |
✓ You own all vendor relationships ✓ Complete documentation provided ✓ Can transition to another provider easily ✓ No lock-in by design |
✗ Often controls your vendor accounts ✗ Poor or no documentation ✗ Switching providers is difficult ✗ Intentional lock-in |
Direct access to senior engineers who resolve issues quickly. No long wait times, no escalation delays, just expert help when you need it.
We continuously monitor your infrastructure to identify and resolve potential issues before they impact your business operations.
Comprehensive security oversight including threat monitoring, patch management, access controls, and ongoing security assessments.
We work with your leadership team to align technology initiatives with business objectives, creating roadmaps for growth and efficiency.
We manage relationships with all your technology vendors, handling procurement, renewals, and support escalations on your behalf.
Complete documentation of your IT environment, configurations, and procedures, ensuring continuity and knowledge transfer.
Let's discuss how our managed services can support your business.
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